Terms of Service & Acceptable Use Policy
and Acceptable Use Policy (this document). The spirit of this policy is
to ensure our customers are using Limewave Communications services with
due regard to the rights of other Internet users and in conformity with
the requirements of Limewave Communications network environment.
Shared hosting is defined as regular shared hosting and/or reseller hosting.
Resellers are responsible for content within their account and considered
1) Illegal Use:
Limewave Communications servers may be used for lawful purposes only. Transmission,
storage, or distribution of any information, data, or material in violation
of any applicable law or regulation is prohibited. This includes, but is not
limited to: copyrighted material; trademarks; trade secrets or other
intellectual property rights used without proper authorization; material
that is obscene, defamatory, constitutes an illegal threat, or violates
export control laws. Examples of unacceptable content or links include:
pirated software, hacker programs or archives, Warez sites, MP3, and IRC
Violations of system or network security are prohibited and may result in
criminal and civil liability. Examples include but are not limited to the
following: unauthorized access, use, probing, or scanning of systems
security or authentication measures, data, or traffic; interference with
service to any user, host, or network including, without limitation, mail
bombing, flooding, deliberate attempts to overload a system (directly or
indirectly i.e. denial of service attacks), broadcast attacks; forging of
any TCP-IP packet header or any part of the header information in an email
or a newsgroup posting.
3) Server Resources:
Any web site that uses a high amount of server resources (such as, but not
limited to, CPU time, memory usage, and network resources) will be given the
option to either pay additional fees (which will depend on the resources
required), reduce the resources used to an acceptable level or terminated in
full. Limewave Communications shall be the sole arbiter of what is considered to be a
high server usage level.
Any web hosting account deemed to be adversely affecting server performance
or network integrity will be shut down without prior notice.
4) CGI Scripts:
CGI script sharing with domains not hosted by Limewave Communications is not permitted.
Any CGI-scripts deemed to be adversely affecting server performance
(constantly loading) or network integrity will be shut down without prior
Any database stored on Limewave Communications that takes up more than usual cpu
resources (doing large and complex queries) and/or larger than 100 Mb will
be subject to additional database usage fees. We reserve the right, without
notice/reason, to throttle/limit MySQL queries and/or maximum
6) Background Running Programs:
Limewave Communications may allow programs to run in the background. These programs will
be considered on an individual basis and customers will incur extra charges
based on system resources used and operational maintenance needed. If you
wish to run background programs please contact Limewave Communications at
sales@Limewave Communications.com so that we can arrange set-up.
Limewave Communications does not allow IRC or IRC bots to be operated on our servers or
Accounts found attempting to read/write files/directories outside of
the users home directory is prohibited and may result in suspension and/or
termination of the account. Accounts attempting to run, or running,
background process is prohibited and may result in suspension/termination of
9) UCE (Unsolicited Commerce Email) - SPAM:
Spamming, the sending of unsolicited mass email from or through a Limewave Communications
server/network or using an email address that is maintained on a Limewave Communications machine
is STRICTLY prohibited. Limewave Communications will be the sole arbiter as to what
constitutes a violation of this provision. Customers are also in violation
of this provision if they engage in spamming using the service of another
ISP or IPP, but channel activities through a Limewave Communications server as a mail
drop for responses. Violators will be subject to immediate suspension and/or
termination. Shared web hosting accounts are limited to sending 60 emails
10) Server Abuse:
Any attempts to undermine or cause harm to a Limewave Communications server or customer
are strictly prohibited.
11) Software and/or Media Distribution:
Limewave Communications shared web hosting accounts are not configured for the purposes
of distributing software and/or multimedia products. If you wish to
distribute software and/or multimedia files, please contact
firstname.lastname@example.org to make special arrangements.
12) File Distribution and/or Cross Linking:
The customer is aware Limewave Communications shared accounts may not be used to
distribute files not directly related to the domains they are hosted on. The
customer is also aware they may not cross-link content (i.e. host images on
a Limewave Communications account while the actual content is on another server/network).
This provision will be handled on a case by case basis.
13) Free Services:
The customer is aware free services, including however not limited to free
web hosting, free image hosting, free script hosting and/or free email
hosting or any other free service, is prohibited on our network. This
provision will be handled on a case by case basis.
14) Data Storage:
Limewave Communications accounts may not be used for data storage including but not
limited to backups, videos, media and/or images not linked via a web
document located on the account which holds the content.
15) Connection Throttling:
Any account which consumes more than 5% of the servers overall resources
will be limited to 15 HTTP connections. Additional requests over your limit
will result in a 503 service unavailable messages. If your account has been
limited, it's recommended you upgrade to a virtual/dedicated server.
Spanning your content across multiple domains/sub-domains trying to bypass
this provision is prohibited.
16) Bandwidth Throttling:
Accounts consuming more than average amounts of burstable bandwidth may be
capped at their respectful overall data transfer allowance. For an example,
a 500 GB per month account would be limited to 1.5 Mbps.
17) External Network Connectivity:
Attempting to connect to external hosts via your shared account is
prohibited. An example, however not limited to, would be using your shared
account to index websites (i.e. operating a search engine). If you require
external connectivity, please request clearance from our abuse department.
External connectivity to domain registrars, billing/license systems and/or
servers owned by you is allowed however only for the intended purpose i.e.
requesting license verification, not scanning ports.
18) Server Performance:
Limewave Communications makes no guarantees as to the servers and/or network performance,
however we try to maintain a well balanced environment. The customer may
request a server transfer, however accounts with a dedicated IP addresses
will not be transferred and we make no guarantees we'll have available space
on another server thereby denying the request.
19) Customer Data & Backups:
The customer is aware that Limewave Communications makes no guarantees as to the
availability of the customer's data (email, web and/or MySQL). Our standard
policy is to process daily backups, however make no guarantee the backups
are current, valid or that data can be extracted from such backups. The
customer is aware that they will be required to maintain current backups,
and retain all data. This policy includes, but is not limited to web
content, email, configurations, logs, MySQL databases.
Customers that make data restore requests due to human error will be charged
a $150/hour recovery fee.
We do NOT backup nor will be held responsible for data within virtual
private, semi-dedicated or dedicated servers unless the customer subscribes
to a server management plan which includes remote backup services or has
purchased our remote backup service, and then will only be limited as
Your data is YOUR responsibility!
Your recurring renewal date defaults to the date your account was
provisioned. Customers will be invoiced 7 days prior to the due date (your
renewal date) with a reminder 3 days before the due date. An overdue notice
will be sent 24 hour after the due date and a $2.00 late fee will be charged
to the account. If payment hasn't been received within 24 hours after the
accounts due date, all services will be suspended. Accounts that are
suspended for 7 days will be terminated and all data removed from our
21) Account & PayPal Subscription Cancellations:
The cancellation of subscription(s) without informing billing of the
cancellation will result in immediate termination of the account/service,
regardless of any days left (forfeiture of pre-paid amounts, and/or time
remaining on the account) and without refund. If you wish us to keep
services active until the end of your paid term, request this in the
To cancel your hosting service, please submit a billing ticket requesting
the cancellation, reason for cancellation, and if you require your account
to remain online until your paid term ends. This request must be made no
later then 7 days (one week) before the next billing cycle.
All amounts outstanding will be forwarded for collection and will incur a
$25.00 administrative fee, plus 10% interest monthly on the balance
outstanding along with any and all collection and/or legal fees.
Note: All data is removed from our servers (web, email and MySQL) upon
termination. We recommend you retrieve your data, BEFORE service is fully
22) 30 Day Money Back Guarantee:
Refunds under our 30 Day Money Back Guarantee will be prorated based on a 30
day usage schedule less data transfer billable at $1 per GB. Accounts with
less than 1 GB of data transfer usage will be refunded the full amount. This
policy is required to prevent abuse of our money back guarantee. Accounts
terminated for violations under this agreement will not be refunded.
23) Uptime Guarantees:
All service guarantees are defined as network availability to the core
router, which is the first non-carrier (upstream) labeled hop. The agreement
between Limewave Communications and the customer is a guarantee of 99.9% per month reset
every 1st of the month. In the event we are unable to meet our guaranteed
network uptime of 99.9%, the customer will be refunded 2.5% per 1 hour of
downtime up to a maximum of 75% of your shared hosting plan. Limewave Communications
makes no guarantees as to service availability including but not limited to
Web, Mail, FTP and or MySQL and/or high bandwidth burstable rates for shared
web hosting customers however are guaranteed minimum bandwidth rates when
converted from GB to actual Kbps based on monthly usage. The customer must
claim the downtime credit no later then 24 hours. To ensure correct
tracking, credit requests must be made via our helpdesk and sent to our
billing department. Downtime credits may require up to 7 business days to
process. Uptime will be monitored via our own external monitoring system.
Requests for credit based on non-approved monitoring tools/services will not
be honored as we have no way to validate the results.
Dedicated servers DO NOT have uptime guarantees. Downtime as the result of
denial of service attacks, customer error and/or acts of god will not be
considered valid as we have no control over such issues.
24) Refund Policy:
All payments to Limewave Communications, for service and/or hosting related service
including but not limited to support, setup and special service fees are
non-refundable. Prepayments, or advanced payments for monthly service
charges are non-refundable.
25) Termination of Agreement/Services:
Limewave Communications reserves the right to terminate any account without notice,
reason and/or refund. Upon termination, all data will be removed from our
network. If your account was disabled for violating this agreement, you will
not have access or the ability to recover your files/data.
26) Abuse of Representatives:
The use of inappropriate language while communicating with Limewave Communications
representatives will result in termination of your account in full without
27) Service Management:
Limewave Communications shared hosting is an unmanaged service. The customer is
responsible for all management, debugging, administration and
software/script upgrades (i.e. forums). The customer may request Limewave Communications
perform these duties, however understands they will be billed at our
regular technical support rates. Dedicated/virtual servers without a
management plan will also be held under this provision.
28) Actions Taken by Limewave Communications:
grounds for account deactivation. Limewave Communications will be the sole arbiter as to
right to remove any account without prior notice.
Limewave Communications will initiate an investigation. During the investigation,
Limewave Communications may restrict a customer's access in order to prevent further
potentially unauthorized activity. Depending on the severity of the
violation, Limewave Communications may, at its sole discretion, restrict, suspend, or
terminate a customer's web hosting account and/or pursue other civil
remedies. If such violation is a criminal offense, Limewave Communications will notify
the appropriate law enforcement authorities of such violation.
Limewave Communications does not issue credits for outages incurred through service
violations will not be refunded and all amounts paid, if any, will be
forfeited and our 30 day money back guarantee will not be honored.
Limewave Communications customers agree to indemnify and hold harmless Limewave Communications from
any claims resulting from the use of our services that damages them or any
other party. The Limewave Communications service is provided on an as is, as available
basis without warranties of any kind, either express or implied, including,
but not limited to, warranties of merchantability, fitness for a particular
purpose, loss of data or non-infringement. Limewave Communications expressly disclaims
any representation or warranty that the Limewave Communications service will be
error-free, secure or uninterrupted. No oral advice or written information
given by Limewave Communications, its employees, licensors or the like, will create a
warranty; nor may you rely on any such information or advice. Limewave Communications and
its partners and suppliers will not be liable for any cost or damage arising
either directly or indirectly from any transaction or use of the
Limewave Communications reserves the right to add, delete, or modify any provision of its
The use of any Limewave Communications service/product is hereby acceptance of this
agreement in full.
This policy does not apply to the additional services given such as site
submission, domain registration or any third party services.
Updated: 02/15/2019 11:00 DVO